Refund policy

Returns & Refunds

We take pride in every product that leaves our hands. If something is not right, we are here to make it right.

Return Window We accept returns within 30 days of delivery. To be eligible, items must be unused, unopened, and in their original packaging with all components intact.

For hygiene reasons, we are unable to accept returns on opened or used beauty products unless the item arrives damaged or defective.

How to Initiate a Return You can request a return directly through your account at any time: Request a Return

Alternatively, contact us at info@browqueenla.com and we will guide you through the process.

Returns sent without prior authorisation will not be accepted.

Return Shipping Return shipping costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.

Approved returns should be sent to:

Brow Queen LA 7300 Sunset Blvd, Ste L PMB 1017 Los Angeles, CA 90046 United States

Refunds Once your return is received and inspected, we will notify you of the outcome. Approved refunds are processed to your original payment method within 5–7 business days. Please allow additional time for your bank to reflect the credit.

Damaged or Incorrect Items If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@browqueenla.com with your order number and a photo of the issue. We will resolve it promptly.

Exchanges We do not offer direct exchanges at this time. If you would like a different item, please initiate a return and place a new order.

Questions For any return or refund enquiries, contact us at info@browqueenla.com. We typically respond within one business day.