Frequently Asked Questions
Yes—complimentary shipping on orders over $100. Rates for orders under $100 are calculated at checkout.
Yes. International rates and delivery timing are calculated at checkout. Please note: duties and taxes may apply depending on your country.
Orders are typically processed within 1–3 business days (excluding weekends and holidays). You'll receive tracking as soon as your order ships.
If your order hasn't shipped yet, we'll do our best to help. Contact us as soon as possible with your order number.
Yes. The system is designed for calm control—buildable, refined, and easy to adjust as you go.
Yes. Tell us your hair color, skin tone, and whether you prefer a soft or defined finish. Contact us
Yes. Gift orders ship without pricing included.
Contact us within 48 hours of delivery. We'll make it right.
Send us a message with your order number and we'll provide return instructions. Contact us
Items must be unused, in original condition, and returned with original packaging where possible.
We accept returns within 30 days of delivery.
Yes. Tracking is emailed once your order is dispatched.

